Care Navigator (Receptionist) Apprentice

Duties will include:

Dealing with patient’s requests, both face to face and on the telephone Arranging appointments for GP surgeries and Practice Nurse clinics Taking and processing requests for home visits Taking requests for and issuing repeat prescriptions Answering general enquiries Explaining surgery protocols Taking messages for other members of staff/colleagues Organising patient records Collating and sorting new patient medical records prior to summarising Filing medical records as necessary Scanning hospital results/letters into patient electronic medical records Carrying out routine administrative duties Opening/securing GP consulting rooms after each surgery, ensuring rooms are tidy and all PCs are closed down correctly Ensuring adequate stocks of stationery, leaflets and forms Ensuring all post is despatched from surgery each night Ensuring doctors rooms are supplied with adequate stationery/requisites Other duties Following initial training, the use of computerised medical records Entering relevant clinical data to patient’s computerised medical records General responsibility for overall appearance of reception area Making of refreshments (tea/coffee) as appropriate Any other duties in keeping with the post

Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work To complete a Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
With sufficient experience the candidate could progress to Team Manager or another role within the Practice

Employer Description:
We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.

Working Hours :
Monday - Friday, on a shift rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience