Apprentice Administrator

The role of an administrator within a financial advice practice is crucial to ensuring smooth day-to-day operations and supporting financial advisers in delivering a high level of service to clients. Though not client-facing in an advisory capacity, administrators play a key back-office role that helps maintain compliance, efficiency, and organisation.

Key Responsibilities of a Financial Advice Administrator:

Client Administration

Preparing client documentation (fact finds, application forms, review packs). Maintaining accurate client records using CRM systems. Processing new business (e.g., pensions, investments, insurance applications). Chasing providers for updates and liaising with clients for required information.

Diary and Meeting Management

Booking client appointments and preparing meeting agendas. Following up after meetings with next steps or required paperwork.

Compliance and Regulation

Ensuring documentation is compliant with FCA regulations and internal policies. Assisting with file checks and audits. Keeping up-to-date records for compliance purposes (e.g., client agreements, ID verification).

Provider Liaison

Contacting product providers to obtain valuations, statements, and policy information. Submitting and tracking product applications and servicing requests.

Reporting and Data Management

Producing reports and valuations for adviser/client meetings. Updating systems with new policy details, changes, and performance data.

General Office Support

Managing correspondence, both digital and paper-based. Ordering supplies, managing files, and helping with ad hoc admin duties.

Training:

Level 3 Financial Services Administrator apprenticeship standard.

The Financial Services Administrator apprenticeship is ideal for learners beginning an entry-level role in the financial sector.

As an entry-level role, this apprenticeship provides the foundation of knowledge, skills and experience for progression along a number of career paths. 

Key Learning Outcomes:

A broad understanding of the financial services sector An understanding of the role of the appropriate regulatory bodies The importance of relationship building with clients and colleagues Understanding of processes and procedures relevant to the role How to develop commercial awareness Building skills and capabilities within an organisation

Professional Qualifications:

R01 - awarded by The Chartered Insurance Institute (CII) Completion of R01 will provide a solid foundation for the learner and can lead on to progression to study in other areas

To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.

Training Outcome:

An administrator may move into:

Paraplanning (technical support with suitability reports and research), Or even becoming a qualified financial adviser after completing relevant exams (via the CII)

Employer Description:
Financial Advice - we help individuals and businesses manage their money and plan for their financial future. We provide advice and services in areas such investments, pensions, savings, insurance, and tax planning.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience