Business Support Apprentice

The role will work directly with logistical and operational teams to ensure recovery solutions are delivered above and beyond customers’ expectations Taking incoming communications across a range of mediums (email, telephone etc.) from the CMG Recovery Fleet, Clubs and Customers, you’ll ensure that we respond accordingly and in the appropriate manner at all times. You’ll develop effective response plans from the correct operating procedures, deploying roadside resources and follow up with all parties involved to ensure the required activity has been undertaken, contributing to the achievement of required performance targets

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Training with Milton Keynes College Ongoing training, support and development with the employer

Training Outcome:
A role within the company may be on offer upon successful completion of the Apprenticeship

Employer Description:
Established in 1972, to provide a 24-hour breakdown and recovery service for cars and light vans in the public domain and motoring organisations. in recent years we have developed some of the cutting-edge facilities within the industry with modern premises to cater for both forensic and accident investigations. Our large fleet of vehicles allows us to cater for everything from a roadside breakdown to major multi-vehicle incidents, with our vigorous fleet replacement program to ensure that we always work with the latest vehicles and equipment. Our transport department caters for logistical movements both nationally and internationally for all types of vehicles, caravans, plant, agriculture vehicles and equipment, access and forklifts using a variety of vehicles of sizes and capabilities. Our multicar movements run all year round in and out of Europe. Our operational teamwork around the clock to give the high-quality service levels that our customers have come to expect. In addition, we employ a highly skilled team of Control Centre operatives who deal with a growing network to support our customer base in their requirements. All this is fully supported by our back-room teams dealing with finance and administration roles within the business.

Working Hours :
Monday - Friday, 08:30 - 17:00

Skills:
Communication skills,Team work,Professionalism,Problem solving.