Business Admin Apprentice

The Business Administration Apprentice will support our dynamic commercial team providing administrative assistance.

You will manage the CRM system, coordinate sales activities and meetings, and help to support with the smooth operation of the department.

This role is critical to improving team productivity and enhancing customer satisfaction through effective support and coordination.

Duties will include:

Provide day-to-day administrative support to the commercial team and commercial leadership Manage and update the customer relationship management (CRM) system Assist in preparing sales reports, presentations and performance metrics Coordinate meetings, appointments and events for the commercial team, requiring direct client interaction Monitor and track sales leads and pipeline activity, updating and chasing follow-up tasks as required Ensure all sales documentation is accurate, complete, and filed appropriately Liaise with other departments such as marketing, finance, and project delivery teams Support in writing up meeting minutes, using AI tools such as Co-Pilot to create content suitable for client review

Training:
Business Administrator Level 3 Apprenticeship Standard End Point Assessment Monthly visits from your TDR Training Officer All training will take place at the employer premises 

Training Outcome:
Full time position upon completion of apprenticeship

Employer Description:
TSG (Technology Services Group), located on the Team Valley Trading Estate in Gateshead, is a UK-based IT services company that provides a comprehensive range of technology solutions to businesses nationwide. Founded in 2003 by Graham Wylie, TSG specialises in managed IT services, cloud computing, cybersecurity, business applications, and digital transformation support. As a Microsoft Solutions Partner, TSG has earned all seven Microsoft Designations, reflecting its deep expertise in Microsoft technologies. The company also partners with software providers like Sage and Pegasus to deliver tailored business applications. TSG's services include: Managed IT Support: Offering proactive maintenance and support for on-premises and cloud-based systems. Cybersecurity: Providing services to prevent, detect, and respond to security threats. Technology Services Group Cloud Services: Assisting businesses in transitioning to and managing cloud-based infrastructures. Business Applications: Implementing and supporting software solutions to enhance business processes. With its headquarters in Gateshead, TSG serves a diverse clientele across various industries, focusing on enhancing productivity, efficiency, and security through technology.

Working Hours :
Monday - Friday, 09:00 - 17:30 with 1 hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Computer literate