Automotive Parts Advisor Apprenticeship - Group 1 Ford Guildford

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts Provide product recommendations, technical advice, and pricing information to customers as needed Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions Uphold company policies and procedures regarding parts sales, returns, and exchanges Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training:

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12-14 months dependent on the career path chosen, and you'll achieve a nationally recognised qualification All of our Apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Employer Description:
As one of the UK's leading volume motor car and commercial vehicle retailers, Evans Halshaw provide national coverage through a significant number of locations. We've been around since 1927, and our heritage means we strive to tailor each experience to the customer's needs, offering a wide range of new and used cars at the greatest possible value thanks to our 'Every Day Low Prices' price promise. Making up a part of the wider Lithia UK company, we're proud to hold franchises to retail and service 10 brands for cars and vans, including Citroën, Dacia, DS, Ford, Hyundai, Kia, Nissan, Peugeot, Renault and Vauxhall. Our easy-to-use Sell Your Car service can also be used to sell your vehicle in a stress-free and convenient manner. Our Evans Halshaw customers also benefit from further value after purchase, making car ownership that little bit easier. Various handy guides and articles can be found within our blog section, with the latest information on our brands and dealerships residing within our news section.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week. At least 20% of your working hours will be allocated to off-the-job training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience