Customer Service and Operations Apprentice

Support customer enquiries via telephone, email, and online platforms in a professional, helpful manner Assist in generating new business leads through cold calls, LinkedIn, and other outreach methods Build relationships with existing and lapsed customers, understanding their needs and promoting appropriate services Maintain accurate records using our CRM system and support the wider team with administration Research target organisations and identify decision-makers to support business development Use social media (e.g., LinkedIn) to stay updated on industry trends and identify sales opportunities Attend internal meetings and participate in training sessions Minimum of 6 hours per week spent on apprenticeship work and training

Training:
Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer All apprenticeship work and training is completed in the workplace, during working hours

Training Outcome:
As with any apprenticeship opportunity -  if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

Employer Description:
Camfaud Concrete Pumps Ltd is the UK’s leading concrete pump hire company with over 300 staff across nationwide depots. As part of their ongoing investment in talent and customer service excellence, they’re looking for an enthusiastic Customer Service and Operations Apprentice to join their growing team. This is a great opportunity for someone early in their career or looking to retrain, combining full-time employment with structured training and nationally recognised qualifications.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative