Level 2 Customer Service Practitioner Apprentice (Manchester)

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships. Maintain up-to-date product and industry knowledge Use creative marketing materials to promote products, depot events. Develop long-term collaborative relationships with customers Process sales for customers Provide information to callers General administrative and clerical support Data entry

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard Functional Skills in English and maths if required End point assessment Employee Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS) 20% Off-the-job training

Training Outcome:

Possible employment with the company for the right candidate.

Employer Description:
At the heart of your community since 1979, we know a thing or two about what it takes to be your local. We strive to achieve our core values of providing customers with quality service and uncontested value. Dorbiere is proud to operate 40 pubs, boasting a selection of community pubs, country inns and student bars throughout the Northeast, Northwest and the Midlands.

Working Hours :
Monday - Friday, between 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience