L3 ICT Support Apprentice

Main Duties and Responsibilities:  
  
Assist in creating a structured approach to rolling out new hardware and software Install new software and hardware and ensure the latest software upgrades are implemented Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint Manager. Maintain cloud user identities in Azure / Entra ID Provision devices with operating systems, software and configuration profiles via the cloud. Set up equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly Deliver hardware and resources to work areas and classrooms as required Implement specialist safeguarding software across all designated devices Perform basic server diagnostic routines Assist in implementing network policies for staff and students   Assist in creating and maintaining user accounts and mailboxes Perform checks to ensure Wi-Fi connectivity is maintained Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed   Ensure server backup policies are working and maintained   Support staff and students with the use of new and existing Technologies Detect, diagnose and resolve PC, printer and peripheral device faults  Assist in planning and implementing changes to elements of the ICT service as required   Maintain an up-to-date inventory of ICT software, hardware and licences   Support online examinations and tests as required

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities to progress into more advanced roles within IT support or related areas. This could involve taking on more responsibility, working with different technologies, or exploring new areas within the IT field. Further training and qualifications may support future development, depending on individual interests and business needs.

Employer Description:
A multi-academy trust in Birmingham and Solihull supporting over 8,000 learners from early years to post-16. Focused on delivering high-quality education and making a positive impact in the community.

Working Hours :
Monday-Friday.

Skills:
IT skills,Team working,Drivers License