Customer Service Apprenticeship

Answering the phone and liaising with clients and colleagues to assist with queries Proactively produce correspondence for both care professionals and clients to ensure they are kept up to date with any changes Use of Microsoft applications such as Outlook, Teams, Word and Excel Work with our administrator to monitor and maintain appropriate levels of PPE and stationery Contribute to the management of events e.g. open day, community events Support the recruitment and pre-employment checks processes where appropriate Support admin with the coordination of newsletters, leaflets and recognition awards Ensure e-mails are forwarded to the correct service for a prompt response Keep up to date with information or changes in service provision to ensure the customer always receives the right information Take part in meetings, taking notes and minutes as required, providing feedback on the service provided to our clients and colleagues Support projects and IT initiatives where appropriate Work in a manner that supports compliance with GDPR Maintain a tracker for relevant car documentation to ensure our staff are compliant Undertake any photocopying/laminating/shredding requested by colleagues Help to promote our digital strategy by assisting clients to access our services on-line Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities policy, in respect of employment and service delivery Carry out any other duties deemed necessary for the successful operation of the business

Training:
Training will be delivered through on-line classes with the Training Provider In-House Training will be given to successful apprentice throughout their apprenticeship Designated time to complete your on-the-job training weekly

Training Outcome:
If applicant is successful, the role will be reviewed and a post offered if one is available at the time

Employer Description:
Home Instead help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable. With round the clock support from the local Home Instead office, our dedicated team of Care Professionals provide a range of in-home care services across the area.

Working Hours :
Monday to Friday 9am to 5pm with half an hour lunch break each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience