Business Administration Apprentice Facilities

The main thrust of this role is to provide administrative support across key areas of the Facilities
department.

The individual details of the areas are listed below:

Accommodation – Assist with allocating bedrooms, controlling and monitoring the issue of keys and help with administration relating to the Student Behaviour Review Board (SBRB). Performing
room inspections and white goods, first line of phone communication. Conferencing – To help provide a high level of customer service to all guests / visitors looking to book and use the University of Worcester’s facilities. This will include following up enquiries,
meeting potential clients and conducting tours of facilities and accommodation. The planned allocation of seminar spaces to clients will also be required, first line of phone communication. Estates – To work closely with the Estates team providing general administration support. This may include general word processing, photocopying, scanning, filing, obtaining quotations, arranging, attending and taking minutes at supplier meetings and Estates meetings, as well as gathering data for asset registers and preparing tender documentation. There will also be an
element of working alongside the Space Data Planner to provide assistance with data clarification on the University’s maintenance helpdesk system and compliance software. Security & Operations – Helping source supplies and provide key information to the Assistant Director / Head of Security & Operations and support to department managers / supervisors /
Team Leaders. This area will involve some working within the Post Room / Facilities Reception, updating and maintaining the Rota as well as gaining an understanding of the specific areas covered by Campus Services (Good inwards, Waste Management), Security, Car Parking, Cleaning and Grounds.

Training:
Majority of the training will take place at Severn Arts in Worcester College sessions will take place one day a month at the Worcester Campus and online weekly sessions in the work place

Training Outcome:

Upon successgul completion, there may be a full time permanent position.

Other avenues, include working for and in all types of bsuiness and can lead to management.

Employer Description:
The University of Worcester is a close-knit and high-achieving community where students are supported to succeed at every level. The University is ranked 1st in the UK for Quality Education in the Times Higher Education’s University Impact Rankings 2024 and has been in the top 5 every year since its inception in 2019. The University has also been ranked in the top 10 in the UK for Gender Equality in all years of the rankings.

Working Hours :
Monday to Friday, 8:30am - 5pm 30 minutes for lunch (Some weekend and out of hours work required).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience