Apprentice Host

Customer Service and Hospitality Duties:

Greet guests and ensure they receive a warm and professional welcome. Take orders and serve food and beverages with excellent customer service. Assist with breakfast, brunch, lunch and dinner services. Process payments and operate the till. Set tables and ensure they are prepared for the next guests. Keep service areas clean, organised and well-stocked. Communicate with kitchen staff regarding allergies, food requirements, complaints or order changes. Assist with kitchen duties as requested by the Chef Trainer and Sous Chef. Maintain health and safety, hygiene and food safety standards at all times. Clean and tidy tables, crockery, cutlery, glassware and dispose of waste appropriately. Assist with organising and delivering events. Support students on work placement with their learning and development. Any other duties as requested by the Hospitality Coordinator. This post is required to be flexible in relation to hours of work to suit service needs.

Customer Service, Administration and Training Support Duties:

Assist the Training Coordinator in handling customer enquiries, bookings and reservations. Support the team by responding to customer queries via telephone, email and in person. Help maintain accurate customer records, feedback logs and service reports. Assist with promoting training offers and events to enhance customer engagement. Gather customer feedback to help improve service quality and overall experience. Support with stock management and ordering supplies to ensure smooth service operations. Assist in creating a welcoming atmosphere by ensuring the training centre area is well-presented and organised. Contribute to the overall efficiency of customer service operations by completing various administrative tasks as required. Support the Training Coordinator in setting up and preparing rooms for training courses. Assist with organising training materials, resources and schedules for courses. Any other duties as requested by the Training Coordinator.

Training:
Delivery of the apprenticeship will take place in the place of employment, you will not be required to attend day-release classes at Bishop Auckland College. Full, on the job training will be provided by the employer.

Training Outcome:

To be discussed at interview.

Employer Description:
Bishop Auckland College originated in 1993 and has a long and proud history as a very successful former technical college serving the mining, engineering and manufacturing industries. The College has evolved with the changing time and is now diversifying in order to respond to areas of specific need with highly specialist provision. Hence, the Bishop Auckland College Group is made up of a number of organisations, at varying stages of development; these are all connected by a shared mission, ethos and set of core values and offer students exceptional opportunities for progression and employment.

Working Hours :
Tuesday - Saturday, 9.00am - 5.00pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Good interpersonal skills,Efficient,Enthusiastic,Highly motivated,Reliable and punctual