Customer Support Admin Apprentice

Handle incoming internal and external customer contacts (phone calls, emails, webforms, cases, system alerts)

Handle outbound calling (debt management, external liaison with third parties, regulators and contractors)

Complaint handling

Managing and recording customer payments

Maintaining customer records

Working with other areas of the business when needed

Onboarding new customers

Organising ad hoc operational jobs as required

Searches

GDPR administration

Other admin duties as requested

Training:

Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship, including Functional Skills if required. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.

You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.

Training Outcome:

Upon completion, a business administration apprenticeship can provide a gateway into multiple career paths within different sectors.

Employer Description:
Albion Water provides cost effective, efficient, and innovative water solutions for housing developments and household customers throughout England and Wales. When Albion Water was licensed by the Water Services Regulation Authority (Ofwat) in 1999, it was as the first new entrant to compete against the monopoly water companies in England. We have established an exemplary quality and environmental record, building a hard-won reputation as a water company prepared to innovate and to promote a better, more responsive water industry. Legally, we have the same powers and responsibilities as any other water company in England and Wales. Where we differ is in our determination to provide a different level of service to our customers – water, wastewater, drainage and wider environmental services, providing a sustainable offering with commercial and environmental benefits to all our customers.

Working Hours :
Monday to Friday, between 8:30 – 5:30pm with 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative