Customer Service Apprenticeship

What You’ll Do:
As a Customer Service, you’ll be a critical part of our sales operations. You’ll manage and strengthen global commercial relationships, provide vital support to the internal sales department, and play a part in driving company success. This role is perfect for someone wanting to learn sales administration and customer service, who’s eager to dive deeper into the sales process and embrace significant career growth opportunities.

Key Responsibilities:

Accurately and promptly complete internal quotation requests Cultivate and strengthen relationships with existing customers Proactively follow up on quotes to drive sales growth Effectively manage time and opportunities to meet targets Process and monitor sales orders on the ERP system Manage customer information on our in-house CRM Monitor, measure, and report on customer performance Collaborate with the marketing team to promote our services

Training:

On the job training will be given in our office in York.

The apprenticeship training will be 100% online delivered programme via Teams or Zoom every fortnight for 2 hours. In addition to this you would be expected spend 3-4 hours per week completing learning activities set by your coaches, which you will be given time to do during your working hours.

Training Outcome:

You can continue your apprenticeship journey by moving on to a higher level apprenticeship, such as Level 4 which could lead to roles like Senior Administrator or Team Leader. Other roles could include Office Manager, Executive Assistant, or even progress into Sales.

Employer Description:
Cyclops Electronics, a global leader in electronic components distribution, is looking for a Customer Service Apprentice to join their Excess Inventory division at our head office in York, UK. If you are looking at starting a career in Customer Service and eager to learn from industry professionals, we would love to hear from you. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity. Apply now and take the first step towards a bright future.

Working Hours :
Monday to Thursday 8.45am to 5.30pm Friday 8.45am to 4.30pm 1 hour lunch break No weekend work

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working