Customer Service Apprentice

Acting as the primary point of contact for the department by phone, email and in person. Providing outstanding customer service, dealing with concerns and resolving issues Organising, prioritising and allocating emails in the Examinations inbox to team members. Sending follow up reminders and ensuring timely communication with stakeholders Supporting the maintenance of the examinations timetable Using a variety of IT systems to complete various tasks Supporting in the communication of exam dates, times and venues to students Supporting with the processing of Exam Access Arrangements ensuring compliance with audit requirements Sharing examination results and certificates with students Access information within bespoke databases in response to enquiries concerning courses and students, ensuring GDPR and ISO compliance Ordering of stationery for the Registry department Scanning and filing of examinations paperwork (attendance register, invigilation review forms, exam paper receipt, script despatch etc.)

Training:
You will be pursuing a Level 2 Apprenticeship Standard as Customer Service Practitioner, through Weston College As part of this program, you will attend Weston College as instructed for workshops An assessor will conduct on-site observations to evaluate your progress, as well as supporting you in college throughout your apprenticeship At the conclusion of your program, your qualification will be assessed through an End Point Assessment

Training Outcome:

Progression would be based on vacancies at that time, but within the department it could be to:

Exams Admin and Help Desk Officer Exams Admin and Resourcing Officer Exams Business Officer

Employer Description:
Weston College is an award-winning college of further and higher education in Weston-Super-Mare. It provides education and vocational training to nearly 30,000 learners across the country. We put the learner first and are entrepreneurial in our approach and innovative in our thinking. As a college, we are ambitious and aspirational and are responsive to the needs of students, staff, businesses, and the community.

Working Hours :
Monday - Thursday, 8:30am - 5.00pm. Friday, 8:30am - 4:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Initiative,Time management skills