Adult Learning Administration Apprentice

Duties to include, but not restricted to:

Respond to incoming requests for support from admin@sct.co.uk   Destination tracking of learners Employer and learner surveys Franking and sending post Ensure all certificates that arrive in centre are scanned and placed in candidate library Update management information system (ICQ) ensuring all information is present and correct Support trainers with requests for printing or copying Provision of general admin support in relation to a variety of tasks that may be requested by any of the Team Leaders or Management team Communicate with participants, trainers, and other stakeholders to ensure smooth operation of training programs 

General Duties:

Answer telephones in a professional manner - ensuring any messages are relayed efficiently Meet and greet visitors in a professional manner Ensure all SCT Policies and Procedures are followed Have a good understanding of Funding Partners and the contract requirements Participate in training sessions or training programmes related to your job role Participate in staff meetings Any other duties as requested to meet the needs of SCT

You have a responsibility to: 

Actively participate in the preparation for OFSTED, MATRIX and any other ESFA Audits Support SCT in safeguarding any child, young person or adult you come into contact within your daily role through your understanding of all relevant SCT policies and procedures Promote British Values, including equality and to treat everyone with fairness and dignity Recognise that health and safety is a responsibility of every employee, to take reasonable care of self and others and comply with all Health and Safety policies and procedures Safeguarding is the responsibility of all - report any areas of concern to DSO Health and Safety is the responsibility of all - report any areas of concern to Health & Safety officer at SCT

Training:

Customer Service Practitioner Level 2.

Your training will take place in the workplace. At least 6-hours a week protected Learning and Study time.

Training Outcome:

SCT apprentices typically stay in role after their apprenticeship and move onto at least National Minimum wage after 12-months.

Previous apprentices with us can move into more senior roles in the organisation or move onto external jobs in administration, Education or Customer Support.

Employer Description:
Sutton Coldfield Training is a highly regarded training organisation dedicated to delivering high-quality government-funded programmes and commercial training across the UK. With a strong commitment to professional development, we work with individuals and businesses to provide tailored learning solutions that enhance skills, knowledge, and workplace efficiency.

Working Hours :
Monday - Thursday 9am - 5pm, Fridays 8am - 4pm. Flexible hours provided where needed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience