IT Systems 1st Line Support Apprentice

Key responsibilities (your job is): (Job Specific – what & why)

Provide technical support to all staff and give general advice and training on the use of the hardware and software systems Monitor and resolve calls generated via the helpdesk or escalate them to the other members of the IT team, as appropriate, within agreed service levels Construct physical and virtual hardware to facilitate the business requirements Installation of server and client software User accounts, Office 365, and Teams creation with group and password management Set up network resources, ensuring security permissions and fault diagnostics are set Maintain smartphones and company devices Be proficient in Office 365 and confident enough to be able to provide training and support to end-users Perform repairs to faulty hardware where possible or organise the return to the supplier for repair Liaise with suppliers to obtain quotes for the purchase of IT consumables, spare/replacement parts, etc. Any other duties assigned in line with scope of role

And in addition:

Demonstrate and uphold the company values Demonstrate pro-activity towards personal development

 

Training:

Training will be at Doncaster College where you will access a wide range of facilities on offer.  

   

Day release   

  

You will undertake the Information Communications Technician standard.    

   

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 

 

You will undertake Functional Skills for English and/or Maths if needed    

   

You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience.

Training Outcome:

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

Employer Description:
Eminox designs and manufactures exhaust after-treatment systems, reducing emissions from heavy-duty vehicles and equipment. Our products are supplied as original equipment to meet the latest emissions standards. We also produce complete emissions systems for retrofit to meet the ever-changing demands of local air quality programmes such as London’s Ultra Low Emission Zone and Clean Air Zones across the country. Eminox also supply replacement products to the UK and European independent Aftermarket

Working Hours :
Monday – Friday, 39 hours typically 8.30am to 5pm Monday to Thursday, 8.30am to 4.00pm Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience