Administration Assistant Apprentice

Supporting patients face to face on the front reception desk and over the telephone Welcoming patients and visitors, in person in a friendly and helpful manner Referring patients Provide administrative support to clinical team members Entering information into patients records by computer Ensuring correspondence, reports and results are filed promptly To maintain a thorough knowledge of all Practice procedures Participate fully as a team member sharing knowledge and information Taking responsibility for maintaining own personal development Maintaining confidentiality relating to patients, staff, visitors and practice business

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice The apprentice will spend 20% of their working hours in off the job activities and training On the job and off the job training will be delivered in the workplace

Training Outcome:
Upon successful completion of the apprenticeship, there is the opportunity for a permanent position within our admin team

Employer Description:
SDHC GP Federation was established in 2016 by the GP practices in Eastbourne, Hailsham and Seaford. Since then we have become a social enterprise, grown our membership to 24 practices in East Sussex and expanded our services, some of which span East Sussex.

Working Hours :
Shifts of 7.5 hours per day, scheduled between 07:45 and 22:30, across 7 days a week including evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience