Learning & Development Apprentice Administrator

Duties & Responsibilities:

To provide support and assistance to the Learning and Development function in a wide range of administrative duties To assist with all course administration, including monitoring training and compliance data, liaising with staff to book them onto training, maintaining training databases, and compiling reports To assist with booking Amore staff on training courses, dealing with L&D queries by phone, e-mail and face to face To assist with the administration of Amore’s e-learning platform including updating staff training records on our internal systems To assist with pre-course administration including the collating and printing of L&D materials, processing bookings, issuing joining instructions and pre-course information to delegates, providing pre-course customer service to delegates and trainers and assisting with organising in-house training courses Excellent knowledge of Excel to gather, analyse or present information Providing administrative support for the evaluation of L&D activity

Your Responsibilities During your Apprenticeship:

Attending all on the job training and providing proof of your recorded hours Completing all your learning activities, assignments and exams Taking part in regular progress reviews with your employer and training provider at least every 12-weeks Agreeing with your employer and training provider when you’re ready to take an end-point assessment Knowing you’ll be assessed by an end-point assessment organisation (EPAO) at the end of your apprenticeship Letting your employer know in advance if you can’t work Letting your training provider know in advance if you aren’t able to attend OTJ training Talking with your employer or training provider about any feedback, concerns or complaints you have

Qualifications, Skills and Experience:

You will need the following qualifications and experience:

Ideally be educated to GCSE or A level Numerate Good working knowledge of Microsoft Office packages (Word, PowerPoint, Excel)

Key personal skills:

The list of responsibilities above is not exhaustive; the role will appeal to those who are organised and who enjoy working within a team but are self-motivated and driven to be able to use their own initiative.

Proactive and eager to learn Strong organisational skills Time management skills Able to work to deadlines Drive and commitment to results Strong verbal and written communication skills including excellent telephone manner

Equality and Diversity:

It is the responsibility of the post holder to promote equality and diversity as part of their role.

The post holder will undertake their duties in full accordance with the Amore’s policies and procedures relating to equal opportunity and diversity.

Health and Safety:

To promote health, safety and welfare To undertake their duties and responsibilities in full accordance with the Amore’s Health and Safety Policy and Procedures

Training:

Business Administrator Level 3.

Training delivery is remote, based on a blended model of one-to-one sessions, group sessions, webinars, online courses, video, and additional support as required.

The role is fully office based located at Evan House, Sutton Quays Business Park, Sutton Weaver, WA7 3EH. This is where the training will take place.

The apprentice will meet the tutor every 3-4 weeks on Teams but would be able to contact the tutor for any support in between the meet ups.

Training Outcome:

If the applicant excels in the apprenticeship and during this time highlights that they have the right skills set, knowledge and attitudes and values to show that they would be an asset for the organisation, then there may be the opportunity of a full-time position within the organisation, though this will be assessed and evaluated throughout the apprenticeship and the organisations business needs to warrant if a full-time position is required.

Employer Description:
Amore Complex Care provide CQC regulated activities to supported living services to adults and children with a range of complex needs. This includes mental health needs, autism, challenging and emotional behaviours, acquired brain injuries and learning disabilities.

Working Hours :
Monday to Friday 8:00am - 4:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness