Apprentice Mortgage Adviser

Once experienced and qualified, the successful candidate will be responsible for providing to customers a full advice and recommendation service in accordance with the firm’s values, scope of service, regulatory and compliance requirements whilst maintaining excellent customer satisfaction.

Principal tasks (with supervision during the training period): To be undertaken in compliance at all times with the firm’s policies and procedures.

Using effective questioning skills to establish customer needs, recommend the most suitable product to the customer face to face or over the phone Be the customer’s primary contact throughout the mortgage application process up to the point of mortgage completion Ensure that all advice is given on the basis of a full and detailed fact find which complies with both the firm’s and the FCA’s requirements Maintain accurate and relevant customer records Present appropriate recommendations in a clear, concise and accurate manner, both verbally and in writing Project a professional image to your customers, colleagues and all relevant third parties Build strong customer relationships and provide an excellent customer experience, whilst adhering at all times to the firm’s procedures and the FCAs regulations and guidance Comply with the Conduct Rules Maintain an excellent knowledge of lender mortgage products, underwriting and affordability requirements Maintain an up to date knowledge of all other products and services offered by the firm and associated companies During fact find process gather sufficient information to establish the customer’s needs for general insurance and pure protection products and, where appropriate, make a personal recommendation Act promptly and in an appropriate and courteous manner in response to any customer complaints in accordance with firm’s procedures Understand what Treating Customers Fairly (TCF) means in regard to the firm and embed this fully within your work Actively participate in one-to-one review meetings, coaching and training as required by your Supervisor Meet agreed performance goals Maintain your professional expertise through course attendance, reading of financial journals, and further training where relevant, in line with but not limited to CPD requirements laid down within the firm’s Training and Competence scheme Ensure that your knowledge and use of the Client Management System is accurate and appropriate; maintain and develop this knowledge Deal with general tasks and special projects that are customer or mortgage advice related Attend functions to promote the firm’s products and services, as necessary Attend internal or external meetings as required Undertake any other related tasks requested by the Supervisor

Training:

Level 3 Mortgage Adviser apprenticeship standard.

The Mortgage Adviser apprenticeship is perfect for those looking to develop the knowledge and skills required to work within this specialised role, as well as obtaining a regulatory qualification.

Through job-based training and study towards a highly respected benchmark qualification, the apprentice will become a competent and confident mortgage adviser

Key Learning Outcomes:

A broad understanding of the financial services sector An understanding of the role of the appropriate regulatory bodies The importance of relationship building with clients and colleagues Understanding of processes and procedures relevant to the rol How to develop commercial awareness Building skills and capabilities within an organisation

Professional Qualifications:

Certificate in Mortgage Advice and Practice (CeMAP1,2,3) - awarded by The London Institute of Banking and Finance (LIBF).

The apprentice is assigned a dedicated experienced mentor to guide them through the programme. Regular scheduled interactions with the apprentice ensure they are developing the knowledge, skills and behaviours required to become competent in the role.

To help prepare the apprentice for the CeMAP qualification, Apprentices are provided with Simply Academy’s CeMAP resource package, alongside a structured study plan supported by a series of live revision sessions with our CeMAP tutors.

Training Outcome:

There is an opportunity to be offered a permanent post for the right candidate.

Employer Description:
The Mortgage Packager Ltd has been established since 2001 specialising in advising and arranging mortgages, re-mortgages, secured loans and general insurance. The Mortgage Packager has a personal approach and we’ll do our best to fit around your lifestyle, including being available evenings and weekends. If you are too busy, or live too far away to meet in person, we can provide advice & support by telephone, email and through the post.

Working Hours :
Monday to Friday, start and end times flexible, but must be able to work at least 2 afternoons until 5.30pm, exact working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Team working,Initiative,Patience,Proactive,Motivated