Customer Service Apprentice (West London)

Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media.

Skills gained:

Business strategy and processes in relation to your customers and organisation Customer experience and challenges to its success Understanding internal and external customer behaviour Understanding what drives loyalty, retention and satisfaction Analysing information to provide customer insight

Training:
The training will take place at work

Training Outcome:

Upon successful completion of the apprenticeship, there are several potential routes for progression within the company. Depending on your strengths and interests, you could move into a permanent full-time role as a Customer Service Specialist. From there, you’ll have the opportunity to advance into more senior positions, take on leadership responsibilities, or even specialise in areas that align with your career goals. We’re committed to helping you grow and succeed long-term within the business.

Employer Description:
Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients. By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach. Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative