IT Apprentice

Asset Management:

Ensure that end-user assets are managed through their lifecycle and provide 1st line support on the introduction, management & decommissioning of devices Standard procedure creation on the above stages for management of assets Verifying and updating processes to deploy security products to those assets

Access Control:

Account creation and closure to provide users with the least possible access to undertake their roles Working with privileged account management software to improve the usage of privileged and service accounts Standard procedure creation and updates on account creation, updates and removal Identify and enhance processes, working with the Infrastructure and Service Ops team

Training and Awareness:

Manage the Cyber Security training and awareness process including the reporting on cyber security compliance and follow-up training and guidance

Training:

Information Communications Technician Apprenticeship Level 3:

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects

Training Outcome:
Could possibly progress onto a higher level qualification

Employer Description:
The Barbour story began in 1894 in the Market Place in South Shields. Today the 5th generation family owned business remains in the North East, with Barbour's headquarters located in Simonside, South Shields. Although it sources products from around the globe, Barbour's classic wax jackets are still manufactured by hand in the factory in Simonside and each year over 100,000 jackets are processed via the central, subsidiary and local customer service operations.

Working Hours :
Monday - Friday, Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills