Digital Support Technician Apprentice

Supporting customers through the onboarding process, from initial setup to post-installation training. Delivering remote product demonstrations and assisting with software and hardware installations. Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries. Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction. Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback. Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships.

Training:

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption Streamline productivity Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications.

Training Outcome:

Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.

Employer Description:
Are you looking to launch your career in tech with a fast-growing, innovative company? We’re looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation. SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.

Working Hours :
Monday to Friday, 10am - 6pm with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills