Female Leisure Team Member Apprentice

The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL. You will be working towards the Leisure Team Member Level 2 Apprenticeship, over the duration of 18-months, alongside your daily roles and responsibilities.

Customer Experience:

Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints Support the centre to deliver swimming lessons where required (qualification dependant) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers' gym inductions and health screening where required (qualifications dependant) Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience:

Supporting GLL's visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry

Business Performance:

Have a understanding of GLL and its position in the Health & Fitness Industry Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management:

Support the centre to open and close the building Supervising and lifeguarding customers in swimming pools Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

Demonstrates and lives GLL People with Purpose values Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18-months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ) First Aid at Work (Level 3) STA Award in Teaching Swimming STA Certificate in Teaching Swimming Level 2 Gym Instructor

Attend all monthly workshops and progress meetings as per your apprenticeship standard.

Fully participates and engages in GLL Management meetings, development programmes and on-going assessment of performance.

Develops skills through shared learning and peer learning community.

Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

Keeps abreast of trends and developments within the leisure, health and fitness industry.

Ensures continuous society membership and professional body association.

In line with the specific requirements of our service provision, which include female-only sessions and the demographics of the local community we serve, we are currently seeking a female apprentice to join the team.

Training:

Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
Morden Leisure Centre offers an impressive array of health and fitness features. This modern facility includes spacious areas for cardiovascular, resistance, and functional training, catering to all ages and fitness levels. Equipped with diverse gym equipment, the centre provides an inclusive environment for every fitness journey.

Working Hours :
40 hours per week on a shift pattern basis, including weekend working. Exact shifts to be confirmed.

Skills:
Team Working,Organisation Skills