IT Support Technician Apprentice

Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues. Assist in the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices. Help manage user accounts, permissions, and IT security settings across company systems. Respond to service requests and IT support tickets, escalating complex issues when necessary. Learn and apply cyber security and data governance best practices to help protect company data and infrastructure. Participate in IT projects, including system upgrades, migrations, and rollouts. Maintain a professional and customer-focused approach when assisting colleagues with technical queries. Participate in scheduled out-of-hours projects and maintenance, as well as respond to out-of-hours IT emergency calls. The role involves working with sensitive data, requiring strict adherence to confidentiality and security protocols. Support IT teams in maintaining system documentation, inventories, and asset management.

Training:
Training will take place at college and work.  There will be one day a week dedicated to training. 

Training Outcome:
Route into IT Support Technician role. 

Employer Description:
About Micronclean Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries. Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada. The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant in Bangalore, India has recently been commissioned and now servicing customers.

Working Hours :
Monday to Friday, 6:00am – 2:30pm (1-hour unpaid lunch).

Skills:
Communication skills,IT skills,Analytical skills,Logical,Team working