ICT Apprentice

Providing professional and friendly 1st line technical support to end users via phone, email, and remote tools Logging and tracking support tickets in our helpdesk system. Assisting with the setup and configuration of desktops, laptops, and mobile devices Supporting and maintaining Office 365 environments (Outlook, Teams, SharePoint) Installing authorised software and updates Diagnosing and resolving basic hardware/software/network issues Assisting with our cybersecurity duties Assisting with documentation and knowledge base updates Learning to troubleshoot printers, networks, and other infrastructure tools Participating in monthly reviews and training as part of your apprenticeship

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Employer Description:
Ilkley IT Services is a friendly and dynamic Managed Service Provider (MSP) based in the picturesque town of Ilkley in West Yorkshire, providing high-quality IT support to small and medium-sized businesses. We’re passionate about delivering exceptional customer service while maintaining a relaxed and supportive environment that encourages learning and development.

Working Hours :
Full-time Monday to Friday – 37.5 hours per week. 9am – 5pm or 8:30 – 4:30pm. In person at the Ilkley Office, West Yorkshire.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience