Customer Service Apprentice

Customer Service Practitioner level 2 qualification.

An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media

Training:
You will not need to attend college campuses to complete this apprenticeship 

Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship

Employer Description:
NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.

Working Hours :
35 hours weekly. Travel Pass available (Subject to T’s & C’s). 25 days annual leave pro rata. Company training programme.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience