Customer Care & Administration Apprentice

Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required Receive and log defects within our Development Management System Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete Monitor KPI performance against specific contract requirements Undertake day to day call handling, answering inbound phone calls and direct around the team Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes

Training:

Customer Service Practitioner Level 2.

 

Training Outcome:

Following completion of this apprenticeship you will be offered a Customer Care role.

Employer Description:
Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.

Working Hours :
Monday to Thursday 8am to 5pm, Friday 8am to 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Patience