IT Apprentice

Key Duties and Responsibilities:

Deliver first-line support to end users, resolving hardware, software, and network issues. Assist with the setup and configuration of IT equipment including PCs, laptops, and mobile devices. Support the installation and maintenance of software and system updates. Monitor and report issues related to IT systems, printers, and network performance. Help maintain accurate IT asset records and documentation.  Work with the IT team on projects such as system upgrades, migrations, and rollouts. Adhere to IT policies, procedures, and security best practices.  Provide excellent customer service to ensure positive user experiences.

Daily Tasks Will Include: 

Responding to helpdesk tickets and logging support queries.  Performing routine checks on customer devices via RMM.  Maintain accurate documentation.

Training:

You will attend South Devon College one day per week for your college sessions, and spend the remaining four days here at BAYtek.

Training Outcome:

2nd Line IT Support Tech.

Employer Description:
BAYtek Office Solutions was founded with a clear mission: to deliver top-quality, professional sales and support to local businesses - efficiently and with a personal touch. We specialise in providing photocopiers, printers, and IT solutions to a broad customer base across Devon, Cornwall, and Somerset. Our team is committed to delivering exceptional customer service that consistently exceeds expectations—backed by industry-leading hardware and dependable after-sales support. As an authorised reseller for Fujifilm and a Canon Platinum Partner, we supply award-winning equipment recognised for reliability and performance. In addition to our print and document solutions, our in-house IT services team provides dedicated support to schools, offering tailored, cost-effective solutions that meet the unique needs of the education sector.

Working Hours :
Monday - Friday (09:00 - 17:00).

Skills:
Communication skills,Problem solving skills,Team working,Passion for technology,Desire to learn,Work well independently