Customer and Neighbourhood Housing Officer 6 months' FTC

The Vacancy

We have a 6 months' secondment opportunity to work across our regional Customer & Neighbourhood teams.

Whilst we are looking for someone with some related experience (such housing, repairs, rents, state benefits etc), this role is to enable you to learn and develop your skills for a possible permanent role in the near future (subject to availability and your performance).

Are you adaptable, great at problem solving and love providing a great service to customers?

Here at Paradigm we focus on the needs of our customers and we want you to be part of making a real difference to our customers and communities!

Our Customer and Neighbourhood Officers work in the heart of the communities that we serve, and we would love to have you join us as part of our dedicated and highly motivated team.

We are changing the way that we work to use data more effectively so that we can put the resources we need into providing the best service for our customers.

We are excited to be creating these new roles as part of our role out of demand led working and need enthusiastic, motivated and creative individuals to help us deliver this change.

Where could this role take you?

Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us.

However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

Your role will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies.

You will be working in a mixed-tenure area and you will be empowered to deal with