Receptionist & Practice Administration Apprentice

Ensure the correct clinical coding for each letter and diagnosis is applied and entered into the patient record Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies 

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards Business Administration Level 3 with support from your employer and the Chesterfield College Group.

Training Outcome:

Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation.

Employer Description:
Willington Surgery is proud of its strong track record in successfully supporting apprentices. Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation. All apprenticeships undertaken at the Surgery have been completed successfully, highlighting the supportive and development-focused environment within the team. This apprenticeship position offers the opportunity to perform effective and competent reception and administrative duties while working towards a recognised qualification. The post holder will support and consistently provide a ‘client-focused’ service, promoting excellent customer service and maintaining effective working relationships. The role will be based at the Kingfisher Lane site and will involve delivering administrative and reception services to support the clinical team, patients, and the wider organisation. Duties will include communication with patients and healthcare professionals, efficient use of IT systems, and contribution to the overall smooth running of the practice. The post holder will be expected to manage their time effectively to meet the criteria of the Business Administration apprenticeship and to contribute positively to the Practice’s values and objectives. 3. DIMENSIONS • Patient List Size: 10,500 • 5 GP Partners • 1 Salaried General Practitioner • 22 Additional Staff: Nursing team, administration, and secretarial support 4. ORGANISATIONAL POSITION • The post holder will be based at Willington Surgery and will be expected to work closely with the reception and administrative teams under the supervision of the Reception Manager. 5. KNOWLEDGE, SKILLS AND EXPERIENCE • A courteous, efficient, and professional approach when dealing with patient and external enquiries. • Strong verbal communication skills and a polite, friendly manner in both face-to-face and telephone interactions. • Motivation and the ability to organise and prioritise workload. • Willingness to learn and develop, with support, in a busy healthcare setting. • The ability to maintain confidentiality and work within policies and procedures.

Working Hours :
Monday - Friday on a shift rota between the hours of 7.45am - 6pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience