Business Administrator Apprenticeship - Customer Service

Placing orders Pricing and working with price lists Credit/debit/invoicing/rebates Month end activities  Liaising with customers via different communication methods, i.e. phone, email etc. Customer complaints - learn customer complaint process and manage reporting Reporting - day-to-day and monthly Customer Service reports Experience/exposure to Export markets and associated requirement and compliance required Work closely with the Sales Account Managers Process reviews and audits writing up findings  General - filing, testing new systems, attendance at weekly and monthly meetings

Training:

Business Administrator Level 3.

Training will take place at Riverside College Widnes campus 1 day per fortnight.

Training Outcome:

Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.

Employer Description:
INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe. INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.

Working Hours :
Monday to Friday 09:00 - 17:00 with 45-minute unpaid lunch break 1-day per fortnight on campus.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,High standards,Ability to multitask