Customer Service Apprentice (Salary £22,500)

Main Responsibilities:

Collating and distributing regular reporting to provide oversight to the team on performance against KPI's and KRI's within the Commercial (Leisure) team and across the wider commercial function Helping to keep active facilities open and eligible to fund through acquiring outstanding information or documents that have been requested as part of ongoing facility management Escalating customer requests for extensions or payment deferrals to the Portfolio Monitoring team for review Helping to support the submission of new opportunities to grow and develop existing facilities Monitoring shared inboxes to pick up/triage queries promptly Providing cover on the phones as part of the wider commercial function Supporting the Leisure team in responding to queries from active clients on how their facilities work and ensuring they have a full understanding of the suite of products available (e.g., brands), as well as Unit Stocking / DF Choice Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.

Company Benefits:

10% Employer pension contribution Private medical insurance for you and your partner/spouse 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax-efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid volunteering leave to support our local communities Vibrant office location in the lively city centre of Manchester

Training:

Customer Service Level 2 Apprenticeship Standard.

Training Outcome:

You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers.

Employer Description:
At DF Capital, they champion banking for ambition. As an award-winning provider of commercial finance and savings, they empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, the team of over 150 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

Working Hours :
Monday to Friday, from 9:00am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working