Tennant - Level 3 - Field Service Engineering Apprentice (Maintenance)

Due to the role's health and safety and safeguarding protocols, only applicants over the age on 18 in September 2025 will be considered.

As an Apprentice Service Technician, you will embark on a structured training programme combining practical on-the-job experience with academic learning to become a fully qualified Mechatronics Maintenance Technician.

You will work alongside experienced Field Service Engineers to learn how to diagnose, repair, and maintain Tennant’s advanced range of floor cleaning equipment. The apprenticeship is supported by Make UK and leads to a Level 3 Mechatronics Maintenance Technician qualification. During your training at Make UK, you will travel to Birmingham and stay in a fully funded hotel, on a half board basis. All travel to and from Birmingham, your breakfast and evening meal and accommodation are all paid for by Tennant.

Key Responsibilities

Under supervision and as training progresses, you will:

Assist in servicing, repairing, and maintaining a wide range of cleaning equipment (mechanical, electrical, and hydraulic systems) Shadow experienced Service Technicians during field visits to customer sites Learn to carry out fault diagnosis, repairs, and preventative maintenance Support customer communication and provide operator training Help maintain accurate job records and stock management Adhere to all health & safety policies and quality standards Attend college/workshops as required by the apprenticeship programme Develop skills in the use of diagnostic tools and equipment Build strong knowledge of Tennant equipment, procedures, and customer service standards

Training:

Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us and Make UK, which are fully paid for, including: 

Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company Advanced Manufacturing Engineering Workplace Competence Training - in years 2 to 4 in company Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK In house training in line with your requirements. Further qualifications deemed necessary by your employer

On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.

Training Outcome:

Once qualified, you will get the opportunity to join our field based service team.

Employer Description:
About Tennant UK Cleaning Solutions Ltd Tennant Company is a global leader in designing, manufacturing, and marketing solutions that help create a cleaner, safer, and healthier world. With a strong commitment to sustainability and innovation, we provide cutting-edge cleaning machines and services to customers worldwide. Our UK division plays a critical role in delivering field-based technical service and support to our customers across a range of industries.

Working Hours :
At Make UK - Monday, 10.00am - 6.00pm. Tuesday - Thursday, 8.00am - 4.30pm. Friday, 8.00am - 12.30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience