IT Apprenticeship

Refurbishing and preparing machines to meet specific requirements for our clients Imaging and configuring PCs ready for deployment Installing and upgrading hardware components such as RAM, NVMe drives, and graphics cards Managing VoIP hardware inventory and keeping records up to date Supporting the team with basic ticket triage and handling simple support calls Booking appointments and helping coordinate schedules for engineers and installations Pre-provisioning network hardware in preparation for upcoming deployments

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

You’ll be working alongside a friendly, knowledgeable team who will support your learning every step of the way, helping you build the skills and confidence you need for a successful career in IT.

Employer Description:
At Cloud2IT we provide a complete service, anything we provide our clients we setup, support, manage, and maintain. Our range of products and services help take the stress out of IT for businesses. From sole traders to regional companies, we have your needs covered.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Willingness to learn