Office Administrator Apprentice

To provide high-quality, professional administrative support across the children’s services including residential homes, supported accommodation, and central office operations.

General Administration:

Provide administrative support to central office managers. Maintain and organise digital and paper-based records in line with GDPR and safeguarding protocols. Manage shared inboxes, distribute communications, and respond to routine enquiries professionally and promptly. Draft, format, and proofread correspondence, reports, and meeting minutes.

HR and Staff Compliance:

Support with onboarding new staff, including shortlisting CV’s, references, and induction documentation. Support maintenance of staff training and compliance trackers, ensuring mandatory training is logged and monitored. Assist with scheduling interviews, supervisions, and probation reviews.

Training and Development Support:

Coordinate internal and external training sessions including calendar invites, room bookings, materials preparation, and attendance tracking. Support the tracking of training progress and produce basic reports for management teams.

Operational Support:

Assist managers with collation of data for audits, and quality assurance. Help collate and input monthly KPI, and service data as required.

Safeguarding and Confidentiality

Maintain confidentiality and adhere to safeguarding protocols in all work. Ensure all administrative practices uphold the safety, dignity, and rights of children and employees.

Training Outcome:
Possibility of an office administrator role for a children's home upon completion of apprenticeship.

Employer Description:
We are dedicated to providing stable, nurturing environments for children and young people who have experienced trauma. Using our psychosocial model, which integrates psychodynamic and systemic principles, we aim to help children recover from their past experiences and rebuild their self-esteem. Our approach focuses on creating therapeutic, calm, and consistent settings where children can form trusting relationships, reducing the risk of placement breakdowns. Our goal is to support the emotional and behavioral development of children in our care, fostering long-term positive outcomes for their future.

Working Hours :
Monday to Friday, 9.00am - 5.00pm, with a minimum of 30 minutes for lunch with 1 day at week at college.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Planning skills,Time management,Proficiency in office software,Ability to multi-task,Use of digital platforms