Business Admin Level 3 Apprenticeship - Pennine Education

We are seeking a motivated Business Administration Apprentice to join our friendly team. This is a fantastic opportunity to learn about business operations within the education technology sector while gaining a recognised Business Administrator Apprenticeship qualification plus the opportunity to gain a recognised MIS Support Accreditation qualification. About the Role as a Business Administration Apprentice, you’ll play a vital role in supporting our team to deliver high quality services to our customers. You’ll gain exposure to a variety of tasks, developing essential business skills while contributing to the smooth running of our business operations.

Provide administrative support to the team, including handling emails, phone enquiries, and customer queries. Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions. Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate customer email distribution lists. Assist with scheduling client appointments, training sessions, and webinars. Help prepare and distribute client documentation, such as user guides and training materials. Assist with processing invoices, purchase orders, and other financial documents. Contribute to internal projects, such as improving processes and resources. Ensure accurate and confidential handling of data, in line with GDPR and company policies. Support marketing activities, such as preparing newsletters and social media content. Support the team in maintaining the company website.

Training:

Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

Training Outcome:

Completion of the level 3 qualification and potentially a full time role.

Employer Description:
Established in 2014, Pennine Education Ltd is a trusted partner to 150 schools and Academies, providing expert support and guidance in the use of the two leading Management Information Systems (MIS), SIMS and Arbor. We help schools optimise their data management processes, ensuring they have the skills and knowledge to manage pupil & staff information, reporting, Finance and compliance with Statutory Returns with confidence. We provide a customer Helpdesk, open from 8.30 - 4.30 daily, including school holidays.

Working Hours :
Monday - Friday 8:30am - 16:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative