Concierge Apprentice

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is always at the highest level.

What you’ll do:

Be the first point of call for customers Answer incoming calls to the centre Deal with transactions including setting up direct debits and cash handling Handle membership enquiries, including selling memberships to customers Deliver first-class customer service Answer customer queries Set up equipment Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre

What your apprenticeship includes:

A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress A mixture of on and off the job training, including workshops and webinars Reviews every 12 weeks with your Line Manager and apprenticeship trainer The chance to get Functional Skills in English and maths (if you don’t already have GCSE)

Centre Opening Hours (including events):

Monday to Friday, 06:30-22:00.
Weekends, 08:00-18:00.

Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes.

Hourly Rates:

Under 18 - £9.34 Over 18 - £13.85

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
Wavelengths Leisure Centre is located just a 5-minute walk from Deptford train station on the Lewisham and Greenwich border. Working in partnership with Lewisham Council, our 50 station gym also contains two fitness studios, plus a third studio on the first floor.

Working Hours :
40 hours a week, exact shifts to be confirmed - including early mornings, evenings and weekends.

Skills:
Communication skills,Customer care skills,Team working