Data Administration Apprentice

Key Responsibilities:

Customer Service:

Process and key customer sales orders accurately Handle incoming queries by phone and email, resolving issues at first contact where possible Provide cover during holiday periods or busy spikes Update our internal systems with customer feedback or requirements

Sales & Marketing Support:

Analyse customer product ranges, spot gaps and recommend improvements Populate data templates and upload product listings Conduct initial customer research and share insights with your Account Manager Distribute marketing collateral to customers and partners Help customers navigate our platforms day-to-day Run and format sales reports from our ERP system Audit customer sites for product merchandising and update copy/imagery Join screening or information-gathering calls with customers

Extra Projects & Coaching:

Tackle ad-hoc tasks across other teams (training provided!) Work with your dedicated coach to set goals and track progress Contribute to our sustainability and compliance initiative

Desired Personal Qualities:

No prior experience needed - just an interest in sales, data and tech Friendly, confident communicator (verbal and written) Highly organised with a great eye for detail Self-motivated, enthusiastic and eager to learn Strong IT skills (you’ll pick up our systems in no time!)

Our values - who we are at heart:

Customer First: Their success is our success Integrity: Be bold, be honest, do what’s right Care: It’s who we are, not just what we do Collaboration: We win together Investment: We grow so everything around us does too

Training:
Data Technician Level 3 Training Biweekly classes (length 3-hours) alternating between Data+ and Excel/Power BI (N.B.: Exams optional)

Training Outcome:

After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities.

Employer Description:
Safety First Aid is a market-leading manufacturer and wholesaler of high-quality first aid and safety supplies for the workplace, home, travel and leisure. We work with resellers and distributors across the UK in multiple sectors including retail, education, catering, hospitality, industrial and more.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience