Apprentice Customer Service Team Member

Answer incoming customer inquiries Engage with customers in a friendly and professional manner while actively listening to their concerns Resolving specific customer queries on their behalf Pro-actively solving problems Developing and maintain a good understanding of our systems, couriers and products Applying credits and checking invoices where required Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required Maintaining trackers and spreadsheets to ensure customer service levels remain high Administration duties that revolve around maintaining documents and supporting the wider team Other duties as requested to support the team

Training:
All training will be carried out at the employers location

Training Outcome:
The apprenticeship could lead to further career progression & apprenticeship qualifications in the future, subject to the employers requirements 

Employer Description:
Our company is growing at pace but remains a small team, so it’s an exciting opportunity to join an organisation where you can make a real difference and feel a key contributor to the success. Passionate and motivated people are the driver behind our growth so we’re looking to expand our team and you could be part of our success story.

Working Hours :
Monday to Friday 9am- 4pm or 9am- 5pm (35 - 40 hours per week)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience