Level 3 Business Administrator Apprenticeship Lambourn Surgery

The role of our Business Administrator is fast paced and diverse, ensuring that no two days are the same. 

Working within our care navigation team you will

Deal with patient requests for appointments over the phone, online and face to face. Input data into the patients’ healthcare records as necessary. Handle all incoming enquiries from patients, relatives and other health are professionals. Ensure all incoming post and emails are processed correctly to their patient record and shared with the appropriate clinician. You will also be trained in the dispensary where medications are made up and dispensed to our patients. You will learn how to handle queries about medication, process medication requests and safely give out medication at the serving hatch.

Training:

The Business Administrator Apprenticeship is delivered fully in the workplace. You will be supported throughout by a Development Coach from Newbury College so that you can confidently demonstrate the required Knowledge, Skills and Behaviours by the end of your Level 3 apprenticeship. 

Your Development Coach will meet with you regularly, either remotely or in your workplace. Your employer will give you time in your working week to focus on your apprenticeship.

At the end of your apprenticeship you will have completed the Level 3 Business Administrator Apprenticeship Standard and will be required to complete an End Point Assessment (EPA). Your Development Coach will support you with preparing for your EPA.

Training Outcome:

Once you have completed your basic training and gained experience, numerous opportunities for professional growth await you within the surgery team or in various other healthcare settings.

Employer Description:
Lambourn Surgery is a small, rural medical practice that serves a community of approximately 6,500 patients. Our practice is a bustling and diverse workplace, supported by a dedicated and hardworking team of around 30 staff members. We are committed to maintaining the health and wellbeing of our patients, adhering to established standards to provide the highest quality of care.

Working Hours :
Monday to Friday between 7.45 - 18.45. Hours may vary slightly.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience