Apprentice IT Engineer

Key responsibilities:

Have the responsibility of the Primary Customer Contact (PCC) to specified customers and being the primary support to these customers Work with the Systems Manager in promoting the development of PCC customers’ IT facilities To complete maintenance schedules as specified by the Systems Manager, to record results and highlight exceptions for further action To check backup results for all customers, as directed by the Systems Manager Produce and maintain support tickets, site and system documentation to the company standards Design and manage Customer Projects as identified by the Systems Manager including software patch and upgrade roll-outs To comply with all technical and engineering standards specified by the Systems Manager and to contribute to the development of these standards to enable continual improvement of the company Attend and successfully complete your apprenticeship training programme Responsibility for specific technical expertise as defined by the Systems Manager

Training:
Level 3 Information Communications Technician Apprenticeship Standard On-demand training resources via Pluralsight platform Best-in-class remote training via Zoom Full support from Digital Skills Coach

Training Outcome:
For someone looking to progress their role, the IT apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support

Employer Description:
ICU IT are proud to provide IT support to clients across Derby, Nottingham, Leicester, Sheffield, Stafford, South Yorkshire and the surrounding areas. Regardless of the industry you work in, you’ll be able to count on our expert team to provide you with first-class IT solutions that’ll expertly meet your individual business needs and requirements.

Working Hours :
Monday - Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative