Client Administrator Apprentice

We operate a support service with a team of staff who give advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we give grants to individuals. We also run a foodbank and have 34 almshouses

Duties will include:

To act as receptionist dealing with enquiries, booking appointments with support workers To collate and photocopy/scan forms as and when appropriate To be responsible for helping to maintain JHC’s filing systems, both paper and electronic To manage, organise, and update relevant data, using spreadsheets and database applications for the Charity as and when required To signpost clients of JHC Support Service as required To arrange and participate in meetings and training To take minutes of meetings as required To communicate information and reports by appropriate methods, internally and externally, to assist and enable an effective organisational service To analyse and interpret instructions and issues arising and then implement actions according to administrative policies and procedures

Training:
You will achieve a Customer Service Pratitioner apprenticeship level 2 with an assessor from Cambridge Regional College and a work mentor Safeguarding training essential, possibly some digital marketing, and any additional IT training needed

Training Outcome:
The charity is constantly evolving and adapting so possible progression and more responsibilities

Employer Description:
JHC is a local charity working in Sawston and the surrounding villages. We are a small friendly team. JHC is a local charity founded in 1554 when local landowner John Huntingdon left his land to "benefit poor people of Sawston". We operate a support service which gives advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we also give grants too. We also run a foodbank and have 34 almshouses.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (some working from home)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience