Business Administration Apprentice

To be a key person in the efficient and controlled operation in administering existing policies.

The admin team are responsible for:

Processing documents received from consumers within 48 hours of receipt Updating policies following consumer or insurer requests Identifying misrepresented claims or convictions history and updating policy information Confirming No claims bonus and driving licence details Keeping insurers updated with issues that may affect a policy To provide key information and assistance to other departments within the company

Key result areas:

Processing documents that have been requested by the broker or insurer in a timely manner and within agreed service level agreements Updating policies as requested by policyholders Updating policies as requested by insurers The use of various databases to validate data Identifying mis-represented risk details and amending accordingly Identifying potentially fraudulent risk details Notifying consumers in the event of additional premiums that have become due and arranging payments Communicating with insurers and consumers in a variety of mediums Ensuring adequate audit trails are maintained Ensuring that any issues identified are followed through to completion Distribution of documents received to other relevant departments in timely manner and within agreed service level agreements Providing a good level of customer service

You will also build knowledge in: 

Knowledge of FCA Handbook Bribery Act 2010 Financial Services Act 2012 Road Safety Act 2006 Data Protection Act 1998 Fraud Act 2006 The Consumer Protection (Distance Selling) Regulations 2000 The Financial Services & Markets Act 2000 The Financial Markets (Distance Selling) Regulations 2004

Training:
Training will be at Doncaster College via day-release where you will access a wide range of facilities on offer You will undertake the Business Administration Level 3 Standard You will undertake Functional Skills for English and/or maths if needed You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge and experience

https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0

Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

Employer Description:
Providing a wide range of insurance to customers in the United Kingdom since 1995 One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown. We know value is a key factor when choosing who you purchase your insurance from. It’s not all about who is cheapest though. We try to offer customers added benefits you don’t get with other providers.

Working Hours :
30 hours in office (4 days a week) with 7.5 hours day release weekly - Monday - Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Understanding of Organisation,Gain knowledge of databases