Supply Chain Apprentice

What you´ll do Customer Excellence:

Customer complaints & claims management:

Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre) Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc) Help drive improvements in the team’s performance Accurate allocation of error reason codes Using analysis and insight, highlight key trends and possible improvements Work within company practice/guidelines and compliance Integration within a collaborative team with passion & experience Opportunity to work independently, while provided with the necessary team support

Logistics:

SAP support for Logistics Operational Fundamentals (Rework , Purchase orders etc) Electronic Data Interface (EDI) management Monitoring/Reporting on Key Supply Chain Metrics

SKP Professional :

Returns Management / Urgent shipment coordination

Demand Planning: 

Support in Demand reviews – PowerBI/MS office  Out of stock report managements  Supporting Project Implementation Manager in all the steps of project  Managing product lifecycle in the SAP

Training:
Supply Chain Leadership Professional (integrated degree)
Level 6 (Degree with honours) Apprenticeship Standard One study day at university per week

Training Outcome:
After completion of the apprenticeship, the apprentince may progress to roles in supply chain

Employer Description:
Henkel is a manufacturing and FMCG organisation that operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. A few of our brands are Pritt, Loctite, Sellotape, Got2B and Bloos.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, with a study day at University.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative