Medical Secretary Apprentice

Log referrals onto patients’ EMIS records and via “e-referrals” or other secondary care referral systems. Ensure that correspondence is signed and sent out promptly or electronically attached. Keep files of data and correspondence as necessary and, in doing so, help maintain the administrative filing system. Update patients’ computer records by entering new information (e.g. new problem codes, home visit details etc. as dictated by G.P.’s) onto the EMIS computer system as appropriate. Deal with enquiries about referrals and other follow-up care from patients (either on the telephone or in person), hospitals and other health professionals. Obtain information requested by the doctors (e.g. hospital speciality waiting times, chasing of diagnostic test results, availability of specialists at various hospitals). Assist patients by giving helpful information and advice as appropriate and within the remit of your role as medical secretary. Assist with cover for medical secretary colleagues during sickness/holiday absence. Any other tasks as detailed by the Doctors, Business Manager or Office Manager.

Training:

Delivery to be completed on-site and off-the-job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. 

Training Outcome:

Initial responsibilities will be centred around the receipt of, scanning and processing of documentation from external clinical providers, onto the clinical system. When comfortable with this function, there will be the opportunity to train in all Medical Secretary responsibilities e.g. Audio and copy type referral letters and other correspondence for the clinical and senior management teams.

Employer Description:
We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.

Working Hours :
Monday – Friday 8.00 – 14.00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience