Customer Experience Coordinator Apprentice

To provide an environment in terms of the Physical and Customer Experience aspects of the organisation by co-ordinating the customer relations operations, being a solutions-driven, results-oriented and crisis management professional. You will be an engaging communicator with the ability to put others at ease, quickly building relationships. You will conduct facility audits ensuring the environment is to an exemplar standard, safe and fit for purpose.

Responsibilities:

Train, deliver and co-ordinate the execution of the Burnley College experience Work with Events, North West Business Training, Network Services and Facilities teams to create an environment that is conducive to the needs of the customer through personal services, amenities and experiences Ensure the corporate objective of the event/facilities hire/commercial course is outstanding Demonstrate the Colleges values when providing service and teamwork Seek to understand the internal/external customer and balance the needs of both the customer and the college Assure data is accurate and work is thorough, meeting the highest standards Develop a process to communicate any action requests effectively and ensure follow up Assist with the promotion of the Colleges Facilities Hire Offer by being involved in the customers journey from start to finish, ensuring the website and social media platforms are fresh and creative Determine whether tasks should be attempted, identifying the most effective way of completing the task and prepare to overcome difficulties  Deliver event activity updates, provide analysis and report on KPIs to shape future campaigns Ensure all events are clearly communicated and the values for each brand match the organisational strategy To assure full compliance with key policies, notably Single Equality, Health and Safety and Safeguarding To undertake invigilation duties from time to time To carry out such other duties as the principal may reasonably require

Training:

The apprentice will undertake the Level 3 Business Administration Apprenticeship. 

Day-release training takes place at Burnley College. 

Training Outcome:

The apprentice may secure full-time employment on successful completion of the apprenticeship. 

Employer Description:
At Burnley College, we place the learner at the very heart of everything we do. We are committed to Building Futures and Changing Lives.

Working Hours :
A flexible approach to the working hours is required, in line with the needs of the college. Core hours are as follows: Monday - Thursday 8:40am - 5:00pm Friday 8:40am - 4:30 pm (One hour lunch break each day)

Skills:
Communication skills,Attention to detail,Customer care skills,Team working