Customer Service Apprentice

Main duties will include:

Meet and greet Customer service (face to face, online and telephone) Payment handling Scheduling bookings Sales and sales aftercare (face to face and online) General housekeeping duties

Training:

Training will be undertaken at the place of work under the guidance of fully qualified members of staff, while the Skills coach from Hull College will visit you regularly to expand on your skills, knowledge and behaviours working towards the qualification.

Training Outcome:

On successful completion of the apprenticeship, there is a full-time role for the right candidate.

Employer Description:
Rockcity began its journey in 1994 as one of the UK's pioneering community indoor climbing centres, transforming countless young lives and redefining what's possible in climbing for three decades. Boasting some of the most iconic and cutting-edge climbing facilities in the world. Rockcity offers diverse climbing experiences, including roped climbing, dedicated adult and family bouldering areas, and a state-of-the-art competition zone. The passion behind it all is driven by Rockcity Sports Club CIC, while Rockcity Coffee keeps climbers energized.

Working Hours :
The hours will be 37.5 hours a week, over 5 days, to include some evenings and weekends. Working hours will be between: 9:15am - 10:30pm, Mon to Fri, and 9:15am - 7:30pm, Sat/Sun, with various shifts covering those times.

Skills:
Communication skills,IT skills,Team working,Initiative