Customer service apprentice

As a Customer Service Apprentice, you'll play a key role in supporting clients and ensuring smooth day-to-day operations.

Typical tasks include:

Answering calls and emails to assist customers and schedule services Updating client records and managing booking confirmations Supporting the team with enquiries, complaints, and general admin tasks Attending internal training and completing daily study assignments as part of your apprenticeship Helping improve customer experience through feedback and service tracking

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

Training will be provided by Ginger Nut Training Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship

Training Outcome:
Upon successful completion of the apprenticeship, the apprentice will be considered for a permanent role within the company Career progression routes include Customer Service Advisor, Client Support Executive, or Office Administrator High-performing individuals may also progress into team leadership or specialist service roles as the business grows

Employer Description:
About Rosecrest Group Ltd Rosecrest Group Ltd is a London-based, multi-service property firm providing expert support across surveying, trades, and customer service. We are regulated by RICS and pride ourselves on delivering high-quality, responsive services to residential and commercial clients. Alongside our surveying division, we operate cleaning, decorating, maintenance, and adaption services-supporting housing providers, tenants, and private homeowners across Greater London.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness