Business Administration Apprentice

To maintain all patient records and documentation. To maintain patient records accurately. To provide support and assist where possible in answering and resolving day to day patient queries, including opening the post, answering the telephone and responding to emails. Throughout the apprenticeship, to acquire exceptional patient and staff service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line. To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour. Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Training:

Working towards completing level 3 Business Administration Apprenticeship Standard. Work based learning with monthly attendance at Hertford Regional College for workshop sessions with the Assessor.

Training Outcome:

There will be opportunities for progression and a permanent position subject to performance.

Employer Description:
Park Lane Surgery is a friendly established 6 Doctor practice based in Broxbourne Hertfordshire, with a registered patient list of about 10,000 patients, using the clinical system SystmOne.

Working Hours :
The Surgery is open from 08.00 - 19.00, the hours will be rostered within the opening hours.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Adaptability