Hospitality Team Member Apprenticeship

The apprenticeship will work towards the full range of work in the apprenticeship standard but will include:

Meet and greet customers Provide accurate information on menu and beverages Promote dishes and special offers in line with business and brand standards Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss Clearly communicate important / useful information such as dietary requirements Support team members as required to ensure smooth running of the service 

Training:

Work based training sessions led by a Learning Skills Development Officer (LSDO). 

Training Outcome:

Potential to gain a full-time permanent position 

Employer Description:
A family run hotel and restaurant in Malvern: This hotel in Malvern provides high standards of facilities and service, tailored by its staff for its guests. We also have available three function rooms to accommodate private dining, business meetings and events. The hotel occupies a beautiful Georgian building right in the centre of Malvern. The Mount Pleasant Hotel overlooks the Priory Church with direct access to the Malvern Hills. We are located right next door to the gateway to the Malvern Hills providing great access to many famous walking routes and local attractions. Many of our guest rooms and bedrooms overlook a stunning view of the Malvern Priory and eastwards over the Vale of Evesham towards the Cotswolds

Working Hours :
Working hours between 07:00am and 10:00pm, Monday to Sunday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience